Terms of Service

These terms govern your use of the Acuon Analytics website and platform, operated by Acuon Analytics, LLC (“Acuon”). By using the service you accept them. If your organization has a signed agreement with Acuon (such as a master services agreement, services agreement, or statement of work), that agreement controls wherever it conflicts with these terms.

Acuon provides decision-support analysis and a hosted workspace: reports, databases, interactive tools, integrations, and an AI assistant. Access to client workspaces is provisioned by Acuon under an engagement with your organization; your organization decides who is invited.

Keep your account information accurate and your sign-in codes to yourself. You are responsible for activity under your account. Tell us promptly at info@acuon.com if you suspect unauthorized access.

Your organization owns the data it puts into the platform. You grant Acuon the rights needed to host, process, and display that data in order to provide the service — including processing by the infrastructure and AI providers named in our Privacy Policy. We do not sell your data and do not use it to train generative AI models. Your organization can export its data; on termination, export remains available for a reasonable wind-down period before deletion, as set by the governing agreement.

The platform — its software, design, methodologies, benchmark libraries, templates, and know-how — belongs to Acuon and its licensors. Client engagements define the license your organization receives to deliverables. You may not copy, resell, or reverse-engineer the platform, or use it to build a competing analytical service.

The assistant generates content with artificial intelligence. AI outputs can be incomplete or wrong, and the platform is decision support — not financial, legal, tax, investment, or other professional advice. Review important outputs before acting on them; decisions made from the service remain your organization’s responsibility. Where the assistant takes actions you direct (for example, editing a report or creating a file in a connected account), it does so on your instruction.

Don’t use the service to break the law, infringe others’ rights, probe or disrupt the platform’s security, or attempt to access another organization’s workspace. We may suspend access that threatens the service or other clients.

Fees, billing, and payment terms are set in your organization’s engagement documents. The public website is free to browse.

The website is provided “as is.” To the extent permitted by law, and except as expressly stated in a signed agreement, Acuon disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the service will be uninterrupted or error-free.

To the extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, and Acuon’s total liability arising from the service is limited to the fees your organization paid to Acuon in the twelve months before the claim arose (or, for free use of the website, one hundred dollars). Nothing here limits liability that cannot lawfully be limited, or modifies a signed agreement’s liability terms.

Engagement terms govern termination of client workspaces. We may suspend or end access to the website for misuse. Sections about data, intellectual property, disclaimers, and liability survive termination.

These terms are governed by the laws of the Commonwealth of Virginia, and disputes belong to the state or federal courts serving Virginia, unless a signed agreement says otherwise.

We may update these terms from time to time; the current version always lives at this page with the date above. Questions: info@acuon.com.